b77bet Privacy Policy

Full Privacy Policy

The complete details of how b77bet handles your personal data.

b77bet collects personal data in two broad categories: data you provide to us directly, and data collected automatically through your use of the platform. The specific data types collected are described below.

Data you provide directly:

Data collected automatically:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the platform.
• Transaction data: Deposit amounts, withdrawal requests, bet history, bonus usage, and account balance movements.
• Communication records: Records of all communications between you and b77bet customer support, including live chat transcripts and email correspondence.
• Cookies and similar technologies: Session cookies, persistent cookies, and local storage objects. See Section 8 for full cookie details.

b77bet processes your personal data only where a lawful basis exists. The primary lawful bases we rely on are: (a) performance of a contract — processing necessary to provide the services you have requested; (b) legal obligation — processing required to comply with applicable law; (c) legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring; and (d) consent — where you have freely given specific, informed consent.

• Account creation and management: To register your account, verify your identity, maintain your account settings, and communicate account-related information.
• Payment processing: To process deposits via bKash, Nagad, Rocket, and Upay, and to process withdrawal requests back to your registered payment account.
• Identity verification (KYC): To verify that you are at least 21 years of age and that the payment methods used are registered in your name, in compliance with anti-money-laundering obligations.
• Fraud and security monitoring: To detect and prevent unauthorised access, duplicate account creation, payment fraud, bonus abuse, and other prohibited activities.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your queries, complaints, and requests via live chat and email support.
• Legal compliance: To maintain records required under applicable anti-money-laundering, tax, and consumer protection law.
• Platform improvement: To analyse aggregate, anonymised usage data for the purpose of improving platform performance, game selection, and user experience.
• Promotional communications: To send you promotional offers, bonus notifications, and seasonal promotions (e.g., Eid, BPL season, Pohela Boishakh) where you have opted in to receive such communications. You may withdraw consent at any time.

The table below maps each processing activity to its lawful basis. Where multiple bases are applicable, the primary basis is listed.

• Account registration: Performance of contract.
• Payment processing: Performance of contract.
• Identity verification (KYC): Legal obligation.
• Fraud prevention: Legitimate interests.
• Responsible gaming monitoring: Legitimate interests and legal obligation.
• Customer support: Performance of contract.
• Record retention (AML): Legal obligation.
• Promotional communications: Consent (opt-in required; withdrawal of consent does not affect platform access).
• Analytics and platform improvement: Legitimate interests (using anonymised, aggregated data only).

b77bet retains personal data for no longer than is necessary to fulfil the purpose for which it was collected or as required by law. The following retention periods apply:

• Active account data: Retained for the duration of your account's active status plus 5 years following account closure.
• Transaction and betting records: Retained for a minimum of 5 years from the date of each transaction to satisfy AML record-keeping requirements.
• KYC verification documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for 2 years from the date of the final communication in each support thread.
• Marketing consent records: Retained for the duration of your consent plus 1 year following withdrawal of consent.
• Anonymised analytics data: May be retained indefinitely as it cannot be used to identify any individual.

• Payment providers: bKash, Nagad, Rocket, and Upay receive the minimum data necessary to process your deposit or withdrawal transaction. Each provider operates under its own privacy policy and data security standards.
• Game studios: Third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) receive anonymised session tokens to deliver game content. They do not receive your name, NID, or payment details.
• Identity verification services: KYC and document verification may be conducted with the assistance of specialist third-party identity verification providers operating under strict data processing agreements with b77bet.
• Legal and regulatory authorities: b77bet will disclose personal data to law enforcement, courts, or regulatory bodies where legally required to do so or where disclosure is necessary to prevent serious harm or financial crime.
• IT infrastructure providers: Hosting, content delivery, and cybersecurity partners who process data solely on b77bet's instructions under binding data processing agreements.

As a b77bet account holder, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. b77bet will respond within 30 calendar days of receiving a valid request.

• Right of access: You may request a copy of all personal data b77bet holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to b77bet's legal retention obligations (e.g., AML record-keeping requirements may override erasure requests for transaction data).
• Right to restrict processing: You may request that b77bet restricts processing of your data in certain circumstances, such as while a correction request is being assessed.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. b77bet will cease processing immediately upon receipt of a valid marketing opt-out request.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format where processing is based on contract or consent and is carried out by automated means.

b77bet employs a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal data against unauthorised access, loss, alteration, or disclosure.

• 256-bit SSL/TLS encryption on all data transmissions between your device and b77bet servers.
• Encrypted storage of passwords using industry-standard hashing algorithms — b77bet staff cannot view your password in plain text.
• Role-based access controls ensuring that only authorised personnel with a documented need can access personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Two-factor authentication (2FA) available for player accounts to add an additional layer of login security.
• Automated anomaly detection to identify unusual login patterns or transaction activity in real time.
• Staff training: All b77bet employees and contractors with access to personal data receive mandatory data protection training on joining and annually thereafter.

b77bet uses cookies and similar local storage technologies to enable essential platform functionality, remember your preferences, maintain your login session, and analyse aggregate usage patterns. By continuing to use the b77bet platform after being notified of our cookie use, you consent to the placement of cookies as described below.

• Strictly necessary cookies: Required for core platform functionality including login session management, bet slip persistence, and payment flow continuity. These cookies cannot be disabled without breaking platform functionality.
• Preference cookies: Store your language preference, display settings, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised, aggregated data about page visits, session duration, and feature usage to help b77bet improve the platform. No individual player is identifiable from analytics data.
• Security cookies: Used to detect fraudulent login attempts, bot traffic, and CSRF (cross-site request forgery) attacks.

You may manage cookie preferences through your device browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the b77bet platform.

If you believe that a person under the age of 21 has registered an account with b77bet, please notify us immediately at [email protected]. b77bet takes underage gambling prevention seriously and works proactively to identify and close accounts belonging to underage individuals.

b77bet reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address associated with their b77bet account at least 14 calendar days before the changes take effect. The updated policy will also be published on this page with a revised effective date. Your continued use of the b77bet platform after the effective date of any updated policy constitutes your acceptance of the changes.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data b77bet holds about you, please contact our support team. All data rights requests and privacy inquiries should be submitted in writing to ensure a proper audit trail.